Client FAQs

We see people with chronic and complex conditions including (but not exclusive to) spinal cord injury, multi-trauma, chronic musculoskeletal issues, brain injury, MS, Parkinson’s and other neurological disorders, Haemophilia, and people with balance disorders. Most (individual) appointment slots are allocated to those on NDIS, Lifetime Care and aged care, but private clients are welcome to join us for our classes. These include Balance Pathways, Parkinson’s Pathways, Dance Pathways & Aquatic Pathways. A few private slots are available for chronic conditions on an as needs basis.

No. Private clients do not need a referral. However, any information you may have from your GP is very helpful.

For those on insurance schemes, please advise your coordinator so we can get the appropriate approvals in place.

Our service does not standardly provide services to those on Workcover, DVA or EPC’s however we consider requests on an as needs basis. Please call us for further information.

There are no EFTPOS or HICAPS machines on site, and we don’t accept cash.

Invoices are sent electronically to clients (or funders) via email and can be paid by direct deposit. Alternatively, automatic credit card payments can be made through Halaxy (an online platform) if required. This can be set up at your initial appointment. Appointments are eligible for private health rebates, claims must be submitted directly to the health fund by the client.

Yes. There is wheelchair friendly carparking off Kyogle Place. Check our location page for directions.

Yes. There is a ramp and a wide automatic door at the entry off Kyogle Place. All rooms in the premises have wide doorways to accommodate all walking aids and wheelchairs and we also have a accessible toilet on site.

NDIS and Lifetime Care fees follow industry recommendations. Private client appointments are $200 for hour long appointments, and $100 for half hour appointments. Initial assessments are required prior to attending any of our classes at a cost of $95.

All our classes and ‘MS Get a Head Start’ courses start from $65 per class.

Initial client forms may be sent to you via email prior to your first appointment. These may include a client intake form with personal details, or a service agreement and privacy consent form. If possible please complete these forms before your first visit, as this makes the best use of the appointment time. These can be completed during the first session if assistance is required.